Returns are free within 14 days

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Customer Service

Operating Hours:

  • Monday to Thursday: 10:00 AM – 7:00 PM Dubai time.
  • Friday: 10:00 AM – 1:00 PM and 2:30 PM – 7:00 PM Dubai time.

We aim to respond within 24 hours, but please note that during busy periods like holidays, sales, and special campaigns, responses may be delayed.

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    How to Cancel an Order or Start a Return

    To cancel your order:

    • Visit Orders & Returns in your account, or enter your guest order details here if you ordered as a guest. You’ll need to provide your order number and email address.
    • Select the items you wish to cancel and state your reason.
    • We’ll confirm the cancellation via email. If your order has already been processed, it cannot be canceled, but you can return it once received.

    To start a return:

    • Go to Orders & Returns in your account or use your guest order details.
    • Find the order you wish to return, select “Return Item(s),” and state your reason.
    • Choose from two return methods based on your location:
      1. Book a free returns collection: Choose your collection address and schedule a collection date and time.
      2. Return for free at a drop-off point: Choose this option in your account and take the items to the designated location.

    Prepare your return:

    • Place items in the original packaging. Attach the provided Return Label and any Return Note to the outside of the package.
    • Hand over the package to the courier and ensure they scan the label to track your return.

    For any other inquiries or immediate assistance, please contact us via social media or WhatsApp.

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