HOW TO SHOP AND PLACE AN ORDER?
No, you can place an order using just an email address to track it. However, creating an account can enhance your shopping experience by enabling faster checkouts and access to your wishlist.
Simply follow the ‘forgot your password’ link on our Sign In page and enter your email address. You’ll then receive instructions to reset your password.
Stay informed of new arrivals, trends, and exclusive promotions by subscribing with your email address at the bottom of our homepage. Manage your preferences anytime in your account settings.
- Select a category or brand from our navigation menu or use the search to find specific styles or brands.
- Add your desired items to your bag and proceed to checkout.
- You can check out as a guest or sign in to your account.
- Fill in your address, payment method, and delivery details to complete your order. We will confirm your order and keep you updated on its progress.
Yes, you can easily place orders through our social media pages and WhatsApp. Our team is ready to assist you with any inquiries and order placements.
You may be able to cancel some items before your order is prepared. Please use the Orders & Returns section or your guest order details to make changes.
FALANTASY PRICING AND PAYMENT
Our pricing varies due to our unique business model, sourcing items from a variety of brands and locations worldwide. Prices are determined by each partner and may vary based on the item’s origin and your location.
This depends on your delivery destination and will be shown at checkout. If your local currency is not available, transactions are processed in USD.
Your payment will be taken when you place your order if you use PayPal, Stripe, or cryptocurrency.
We accept PayPal, Stripe, and cryptocurrencies like Bitcoin through the BTCpay app.
PRODUCT AVAILABILITY AND AUTHENTICITY
Your order will be carefully packaged in protective material. Branded boxes or cases provided by the designer will also be included.
Yes, our pre-owned items are graded as follows:
- Unworn with tags: Like new, original tags attached.
- Excellent: Previously worn with minimal signs of wear.
- Good: Previously worn with visible signs of wear.
DELIVERY, TAXES, AND DUTIES
Orders are typically dispatched within 2 business days. Delivery can take 2-7 business days depending on your location. You can track your order through the Orders & Returns section of your account.
All applicable taxes and duties are included in the final purchase price. There are no additional costs due upon delivery.
RETURNS AND REFUNDS
Items can be returned within 14 days of delivery for a refund, excluding delivery costs. Use our Free Collection service for returns.
To request a return, visit Orders & Returns in your account or use your guest order details. Choose either a courier collection or a drop-off at a designated location.
Once your return is received and approved, your refund will be processed to the original payment method within 14 days.
Feel free to contact us via our social media platforms, WhatsApp, or through our customer service page for any further questions.
